Notices and moderation

What this page covers

Agencies use CastTool to run their own websites. Each agency puts its content there, and CastTool stores it for them. CastTool doesn't check this content on its own initiative, but it accepts notices and follows them up.

This page describes the procedure under the Digital Services Act (DSA). open: classification of CastTool as a hosting service and, for the marketplace, as an online platform

How to report content

Use the “Report content” form. The link is in the footer of every website run with CastTool. You don't need an account. A notice should include:

• the exact address of the page
• an explanation of why the content is illegal or breaches the terms
• your name and email address. Both are optional, but without an address we can neither confirm receipt nor ask you questions.
• a statement that you are submitting it in good faith and that, as far as you know, it is accurate and complete

What happens next

If you gave an email address, we confirm receipt by email. Platform staff review every notice themselves, promptly, carefully and without arbitrariness. There is no automated decision about content.

Depending on the outcome, we contact the agency or suspend its account. A suspension takes the whole website offline and stops its emails. Image approvals may be withdrawn as part of this. The agency is told about the suspension by email.

open: telling the notifier about the decision and the available redress, Art. 16(5) DSA, and a statement of reasons to the agency, Art. 17 DSA. Neither has been built yet.

Misuse of the reporting channel

The form has a limit per IP address and protection against bots. open: dealing with people who repeatedly submit manifestly unfounded notices, Art. 23 DSA

Point of contact

Authorities, the Commission and users can reach CastTool through the point of contact named above, in German or English. To report content, please use the form. open: address of the point of contact, whether one address is enough for authorities and users

Redress

open: complaints against a decision, out-of-court dispute settlement and recourse to the courts

Transparency

open: which reporting obligations apply, and whether the exemption for small enterprises applies